渣打銀行

崗位職責

1. The Role Responsibilities

 The Specialist Delivery (SD) is a team of experts managing HR operations, providing strategic consultative specialists support to various functions in HR. The SD team is responsible towards

- Providing technical and specialized services within HR operations and ensuring alignment with local regulatory requirements in the country and the delivery of Staff Benefits over the Staff lifecycle with the bank; i.e. from Hire to Exit

- Implementing Group, Country HR guidelines & procedures specific to HR operational activities and implementing newly developed HR products and services in Countries.

- Managing HR Vendor Management process in line with third party risk management guideline towards services outsourced to vendors and perform governance over services through monitoring accuracy and timeliness of services provided by vendors to SCB.

2. Business
- Act as a trusted adviser to HR Business Advisors, HR COEs Specialists on HR operational matters in the country.

- Act as a change agent and a Specialist in implementing Local Country HR policy, processes and manage relevant stakeholders.

3.Processes & Governance
- Specialist in Labor ordinance requirements for Hong Kong and has good understanding on Macau Labor Ordinance.

- Specialist in Hong Kong Salaries Tax, Local ORSO & MPF requirements for Hong Kong and has good understanding on Macau Salaries process including Tax withholding procedures.

- Process expert and oversee end to end effectiveness of processes within the scope of Hong Kong HR Service Delivery which includes Payroll, Tax, Benefit Operations & Employee compensation insurance handling

- Expert in problem solving and ability to handle complex staff queries and prepare responses to Labor department / IRDs on queries received.

- Responsible towards delivery of local in country processes, gather ideas, best practice and lessons learned and convert these into useful improvement implementations and share with team members

- Effectively collaborate within HR and effectively work across cross functional teams across the bank representing HR.

- Maintain Business Continuity Plan (BC Plan) to ensure that the critical activities that will be continued in the event of a crisis.

- Continuously monitor any changes impacting the integrity of the BC Plan and update wherever necessary.

- Coordinate BCP & Fire drill exercise for the HR function.

4. Vendor Governance
- Manage Third party vendors and Internal Sourcing through global vendor management framework

- Establish, document and track service level standards with GPS and vendors

- Effectively monitor Vendor performance through agreed SLAs, and highlight areas of concern in relevant service review forums and work towards immediate closure of identified gaps with Short term and long-term solutions

5.Risk Management
- Accountable for HR Operations related risks arising in the country and ensure that KCSAs are performed to the standard that is required within own unit

- Proactive risk management; remain vigilant in identifying and managing forward-looking risks, flagging potential problems to relevant stakholders in advance of issues arising.

- Ensure all geographical specific Operational Risk (OR) and regulatory and internal policy compliance requirements related to SD are met.

- Support statutory and internal audits for HR Service Delivery Areas, as appropriate.

6. Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

7. Key stakeholders
- Country Head of HR, Hong Kong

- Head of HR Specialist Delivery, Hong Kong & Asia

- Lead HR Business partners & Business advisors, Hong Kong

- HR CoE Heads & Specialists, Hong Kong

- HR Operational Risk Manager, Hong Kong

8.Other Responsibilities
- Responsible towards Ad-hoc Country HR / Country Initiatives

- Responsible towards representing HR in nominated local/global forums

- Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

- Perform job duties with diligence, contribute to efforts as an individual or as a team member to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

- Cooperate with any investigations or reviews on regulatory failure such as accountability review

崗位要求

1. Our Ideal Candidate
HR Certification in Local Employment Laws, Mandatory Provident Fund schemes, Local Salaries or Income tax is desirable.
Role Specific Technical Competencies

2. HR Information systems and HR Operations
- Effective Communication

- Process Improvement

- Operational Risk

- Service Request Management Process

- HR: Policies, Standards and Procedures

- Problem Management Process

發佈時間：2023-08-29

截止時間：Ongoing

工作地點：Hong Kong-Kwun Tong

The Role Responsibilities

Job Role

Support the GBA CEO Office to formulate and execute the GBA strategy by collaborating and coordinating with the GBAMT and the related business and functions.

The role is expected to support business management and development tasks, such as market research and analysis, establishing metrics to measure the success of the strategy and project management.

Strategy

To support the GBA CEO Office to

• formulate and execute the GBA strategy by collaborating and coordinating with the GBAMT and the related business and functions
• establishing metrics to measure the success of the strategy and project management

Business

• To support the GBA CEO office on business development and management tasks, such as
• Conduct market research and analysis on banking industry trends and competitive landscape.
• Provide project support to the Bank's GBA business proposition across various business segments.
• Prepare presentation materials and reports for meetings and circulation to stakeholders.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Internal senior management team  
• Business / function team in GBA
• Local regulators and government officers
• External associations

Other Responsibilities

Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、認同並遵守本地法律法規以及渣打內部政策中關於個人問責和職責的要求.

Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
跟上本地問責法律法規的發展，以有效地確保並強化內控.

Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
審慎勤勉地履行崗位職責，以個人或團隊成員的身份，爲避免任何導致銀行遭受或可能遭受法律制裁、監管處罰、重大財務損失或聲譽負面影響而做出努力.

Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
對未遵守相關規範和流程、未適當履行職責以及未執行整改措施承擔相應責任.

Cooperate with any investigations or reviews on regulatory failure such as accountability review.
配合任何關於違反監管規定的調查或審查，例如，問責審查.

Properly perform the duties on management and ensure the effectiveness of internal control.
正確履行管理職責，並確保內控的效率.

Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and / or leadership.
對負有管理和 / 或領導責任的事項引起或相關的違反監管規定事件或風險，承擔相應責任.

Be responsible for significant losses due to failure of effectiveness of internal control.
爲內控失效造成的重大損失負責。

Our Ideal Candidate

• Knowledge and experience in GBA preferred.
• Excellent communication skills with the ability to influence outcomes.
• Relationship building and influencing - able to build strong relationships across internal and external stakeholders.
• Self-starter with ability to manage a diverse range of tasks.
• Passion for wealth management.

Role Specific Technical Competencies

• Business Acumen
• Business Markets
• Project Management
• Key Performance Indicators

­About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

JOB SUMMARY

Closely work with the senior transactors of the team on origination of deals (ranging from pitching, structuring, executing to closing) as well as administrative works on internal reporting and analysis. 

RESPONSIBILITIES

• Support and assist Regional Head of Financing Solutions and senior transactors in the team for executing the business strategy. 

• To support the origination of primary transactions by working closely with Senior Transactors, Relationship Managers and other product teams 
• With Senior Transactors’ guidance to prepare pitchbooks, market research, pricing and return analysis, term sheet amendment and translation.

• Collaborate with internal deal team members and external clients for the collection, consolidation and preliminary review of corporate documents and project information 
• Prepare info memo, financial projections, offering circular, due diligence, invitation lists and underwriting application
• Coordinate and manage bank meetings, site visits and road show
• Follow up potential lenders/investors and update the execution timetable
• Prepare bank status reporting during syndication stage
• Coordinate loan documentation with external & internal legal counsels and syndicate banks
• Coordinate internal approval and dispensation if appropriate
• Liaise with Loan & Agency and LDU for loan drawdown
• Assist in reporting preparation for the team including deal pipelines, operational risk monitoring, financial control monitoring, regulatory and industry association reports. 

Our Ideal Candidate

• Education: Master degree (if applicable)
• Bachelor degree
• Professional Memberships
• Bank training: Core Credit Curriculum certification
• Languages: English & Chinese

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

崗位職責

 1. The Role Responsibilities

To provide supports to branch sales staff and clients on Treasury Products (include FX, Structured Products and Bonds) thru phone channel.

2. Responsibilities

- To provide supports to RMs on Treasury Products (include FX, Structured Products and Fixed Income) with accuracy and efficiency

- To work close with RM, deepen client's banking relationships; actively explore business potentials and identify solutions to suit the clients’ needs.

- Provide professional and competent service to clients, to facilitate client investment needs and objectives

- Foster and deepen client’s relationships by providing regular market update or portfolio reviews for appropriate follow up calls

- To collaborate with branch sales staff to broaden active client base and deepen banking relationship with existing clients, particular in Priority Private Segment.

- To execute clients’ order and respond client enquiry accurately and efficiently

-To work closely with branch sales staff to optimize the sales results.

- To maximize business opportunities to achieve individual sales target.

- To provide training and coaching support to branch sales staff such that to uplift the sales productivity and product knowledge.

崗位要求

1. Our Ideal Candidate
-RI License 1&4

2. Role Specific Technical Competencies

- Banking experience

- Business Drive

- Product Knowledge (FX+ Investment)

- Product presentation and selling skill

發佈時間：2023-09-20

截止時間：Ongoing

工作地點：Hong Kong-Tsim Sha Tsui

崗位職責

1.The Role Responsibilities

Offers a wide range of documentation experience and management skills for Loan & Agency services.

- To provide agency services for syndication loans;

- To be responsible for all actions and activities for those accounts assigned under the supervision of the Team Head or Transaction Manager

- To assist Head of TMG to develop/update procedure to ensure the operation process comply with the regulatory requirement s and Bank Policy.

- To ensure risks are properly managed and authorized.

- To assist Head of TMG to continuously review/fine tuning process and procedure to improve the unit efficiency in term of cost and productivity.

- To ensure objectives are achieved or exceeded.

- Timely reporting and escalation of all risk exposures.

2. Business

- Perform deal and structure review, negotiate with clients on draft documentation being lending agreements, security documents and any other related documents that are required within the structure. This review will need to be in accordance with the terms of the bank’s policies, Asia Pacific Loan Market Association standards and Loans Agency requirements.

- Provide quality documentation support and advice regarding our legal appointments towards relationship managers, stressed asset group, commodities, structured trade finance, project & export finance, structured finance, syndications, shipping finance, aircraft finance and any other business teams as and when required for all agency agreements and security documentation from both a documentation and business perspective relating to our appointments.

- Liaise directly with the origination teams, external and internal legal counsel and customers to discuss documentation requirements from both a documentation and business perspective to advise those parties of our drafting requirements.

- Support drafting standards, regulatory requirements, mitigate performance risk through documentation solutions, support client opportunities, ensure that problems are managed with adequate communications, manage any root-cause analysis to improve documentation standards and further improve the way in which we work through cost effective and documentation improvements.

- Ensure that all actions of the documentation are effective understood and operationally managed thereby creating a robust end to end process in accordance with the Loans Agency markets standard requirements for that product.

- Ensure that all draft documentation contains our full drafting riders and all our agency protection provisions. To further escalate all breaches towards the Head of Transaction Management Group.

- Manage security trustee roles by reviewing the security documentation, security releases, intercreditor arrangements and any enforcement of security as instructed by the secured parties.

- Maintain independent control over the documentation at all times to ensure that all documentation is drafted in a manner to protect the agent bank and the external risk takers for their independent management within the documentation. The role will require to further be mindful of the documentation requirements versus the need to balance the management of Standard Chartered clients and our footprint.

- Ensure that all information and relevant systems are managed through our compliance wall thereby supporting our legal appointments as the trustee and intermediary bank that conduit between the client and these risk takers. All communicated must be kept within the private side of the bank for compliance and confidentiality reasons.

- Assist with the management of the receipt and safekeeping of any original documentation within our original documentation procedures.

- Proactively manage all day to day transaction issues within the documentation on new or existing clients within the portfolio by offering operations support that may be needed during the life of any transactions.

- Resolve documentation issues with the customers and the relationship managers in order to introduce suitable solutions for all parties through documentation amendment or waivers.

- Review and communicate all waiver and amendment requests within the client deadline by ensuring that we have acted in accordance with the documentation requirements. Manage all client requests with the secured creditors by ensuring that we have received the sufficient voting rights or supporting information before we arranging to execute any documentation changes.

- Arrange and host client or lender meetings as required by the lenders regarding these documentation breaches, defaults or amendments either through conference calls or client meetings. Take active ownership of any distressed clients by managing their workout requirements, restructuring conditions, reserving rights, additional security, suspense accounts, trustee management and any required enforcement of the underlying security package. Manage all distressed client requests by working with GSAM and the secured creditors throughout this distressed period.

- Prepare a loan summary, workflow diagrams and deliver a handover meeting towards the appropriate administration team by ensuring that a general operational overview of the transaction was given and further areas of risk or concern were highlighted. Within these meeting also ensure that any operational risk, key dates, monitoring or reporting requirements are discussed as well.

- Resolve escrow and account bank issues within the documentation, manage account maintenance, secured account arrangements, escrow release conditions, equity releases, closure of accounts and general co-ordination for our clients under our escrow and account bank products.

- Develop any administrative and operational procedures to ensure that we are in compliance with SCB’s policies and the any underlying requirements within that product.

- Facilitate transaction closings by ensuring that all conditions precedent and conditions subsequent have been satisfied within the documentation by arranging closing calls and value added communications towards all parties. Ensure that if the transaction has any additional conditions precedent or requirements for future drawings that these conditions are discussed and highlighted to the appropriate administration teams within these handover meetings.

- Coach and guide our administration teams in their management of these client transactions by developing documentation knowledge and skills within the department and bank.

- Handle any other responsibilities such as ongoing product development, managing the development of any new products and ensure that we deliver our client opportunities with an quality end to end management.

- Participate in client events, market training and review market publications to provide feedback and assistance in all areas of the Transaction Management team by communicating customer requirements, market trends and any developments area to ensure that the team is sharing knowledge and enhancing the way we work to remain competitive within the market.

崗位要求

1. Our Ideal Candidate

- Bachelor degree or above

- Major in Finance, Economic or Law

- Fluent in Business Communication, both written and spoken

- 5 year banking experience, loan documentation related preferred

2. Role Specific Technical Competencies

- Knowledge of Product.

- Negotiation skill in handling challenging situations.

- Communication skills with transaction counterparties.

- Risk alert and mitigation skills.

- Problem resolving skills

發佈時間：2023-09-20

截止時間：Ongoing

工作地點：Hong Kong-Kwun Tong

崗位職責

 Join us in building a virtual bank from scratch using cloud native technologies. We're a fast-growing team solving exciting problems and delivering high quality products in small, interdisciplinary teams. We’re applying the learnings from Google, Twitter and Netflix to build the next generation of banking.

崗位要求

1. Our technology stack is predominantly React Native using TypeScript.

2. Leverage GraphQL as the query/aggregation layer to the backend/microservices.

3. Write high quality, maintainable code using TDD, DDD and Continuous Integration and Delivery.

4. Collaborate closely with product designers with a focus on feature design and prototyping.

5. Be involved in the user experience design process, from wireframes and mock-ups through implementation and release.

6. Work closely with the design team to create a reusable component library.

發佈時間：2023-09-15

截止時間：Ongoing

工作地點：Hong Kong-Quarry Bay

崗位職責

The Role Responsibilities
1. Provide support in conducting feasibility studies on new ideas and consolidate findings to support recommendations to management.

2. Lead assigned projects by ensuring requirements meet business & company objectives, driving and challenging assumptions as needed

3. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, tasks and workflow analysis for projects

4. Work with risk and/or operation/tech/product teams to identify risks associated with the enhancements and ensure project deliverables comply with internal and external/regulatory guidelines.

5. Identify and document constraints, assumptions and risks associated with business requirements

6. Critically analyse business requirements and challenge business units on assumptions to ensure project scope is delivered

7. Ensure ownership and traceability of business requirements through the whole project lifecycle

8. Engage with business stakeholders through the project lifecycle with clear and timely communications to ensure that requirements are delivered with common understanding

9. Execute plans to uplift adoption and usage of digital tools.

10. Provide production support to frontline sales team and/or distribution partners, and liaise with tech team to investigate issues and resolve production issues and communicate to the frontline.

11. Lead projects in providing quality review, standards & guidance for deliverables required

12. Work closely and collaboratively with internal stakeholders

13. Keep abreast of business domain's strategy, business plan and latest industrial trends

崗位要求

1. University graduate, preferably in business, Information Technology or related area

2. At least 5 years or above relevant experience in financial institutions, preferably in life insurance

3. Solid experience in business analysis and (agile) project management methodology with sound technical knowledge

4. Strong analytical mind with excellent relationship management

5. Excellent verbal and written communication skills and the ability to interact professionally with diverse group of stakeholders

6. Strong understanding of digital user experience

7. Challenges status quo and proactively makes suggestions for continuous improvement

發佈時間：2023-09-18

截止時間：Ongoing

工作地點：Hong Kong-Kwun Tong

The Role Responsibilities

Job Role

Support the GBA CEO Office to formulate and execute the GBA strategy by collaborating and coordinating with the GBAMT and the related business and functions.

The role is expected to support business management and development tasks, such as market research and analysis, establishing metrics to measure the success of the strategy and project management.

Strategy

To support the GBA CEO Office to

• formulate and execute the GBA strategy by collaborating and coordinating with the GBAMT and the related business and functions
• establishing metrics to measure the success of the strategy and project management

Business

• To support the GBA CEO office on business development and management tasks, such as
• Conduct market research and analysis on banking industry trends and competitive landscape.
• Provide project support to the Bank's GBA business proposition across various business segments.
• Prepare presentation materials and reports for meetings and circulation to stakeholders.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Internal senior management team  
• Business / function team in GBA
• Local regulators and government officers
• External associations

Other Responsibilities

Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、認同並遵守本地法律法規以及渣打內部政策中關於個人問責和職責的要求.

Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
跟上本地問責法律法規的發展，以有效地確保並強化內控.

Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
審慎勤勉地履行崗位職責，以個人或團隊成員的身份，爲避免任何導致銀行遭受或可能遭受法律制裁、監管處罰、重大財務損失或聲譽負面影響而做出努力.

Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
對未遵守相關規範和流程、未適當履行職責以及未執行整改措施承擔相應責任.

Cooperate with any investigations or reviews on regulatory failure such as accountability review.
配合任何關於違反監管規定的調查或審查，例如，問責審查.

Properly perform the duties on management and ensure the effectiveness of internal control.
正確履行管理職責，並確保內控的效率.

Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and / or leadership.
對負有管理和 / 或領導責任的事項引起或相關的違反監管規定事件或風險，承擔相應責任.

Be responsible for significant losses due to failure of effectiveness of internal control.
爲內控失效造成的重大損失負責。

Our Ideal Candidate

• Knowledge and experience in GBA preferred.
• Excellent communication skills with the ability to influence outcomes.
• Relationship building and influencing - able to build strong relationships across internal and external stakeholders.
• Self-starter with ability to manage a diverse range of tasks.
• Passion for wealth management.

Role Specific Technical Competencies

• Business Acumen
• Business Markets
• Project Management
• Key Performance Indicators

­About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities

Job Role

• Ensure a high quality and cost-efficient service is delivered to both internal and external stakeholders.
• Review and identify opportunities on transformation include but not limit to process streamlining and re-engineering, maximize productivity and resources utilization.
• Provide full operational support to various business initiatives as driven by different stakeholders.
• Assist in coordinating, facilitating, and promoting Code of Conduct and risk mitigation.

Strategy

• Establish strong digital foundations.
• Accelerate transformation.
• Drive process excellence.

Business

• Have a deep knowledge of our clients and understand their data in order to deliver superior client experiences.
• Support any Business initiative to deliver the strategy.
• Deliver more transformational impact from budget investment spend.

Processes

• Adhere to all policies, guidelines, and procedures as laid down under Global Process Standard and Group Operational Risk Framework.
• Follow the process according to the Departmental Operation Instruction (DOI).
• Responsible for executing, supervising, and approving all required processes and provide support to financial processing via eBranch and Straight-to-Bank (S2B) within the Delegation of Authority.
• Ensure a high-quality customer service standard is maintained through improved operational and quality control process.
• To perform 1st level signature verification on inward clearing cheques with any amount.
• To perform technical verification on inward clearing cheques with any amount.

People and Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
• Provide feedback to peers and managers in line with their performance against those responsibilities and objectives.

Risk Management

• Comply with all applicable anti-money laundering (AML) and Sanction procedures and report any suspicious activity to Financial Crime Compliance (FCC).
• Adhere to the agreed Control Sampling Test (CST) plan and provide support to Business Risk Management team (BRM) to conduct regular review and follow up action if necessary.
• Work with BRM to review and update risk control and monitoring plan. Report any risk issue and potential loss.

Governance

• Responsible for assessing the effectiveness of the end to end clearing arrangements to fulfil regulatory requirement.
• Awareness and understanding of the regulatory framework and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Clearing Operations Team  to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CPBB Product teams
• All branches and Branch Operations
• CCIB Transaction Banking teams
• CCIB Relationship Managers
• Cash Management Operations (CMO)
• Business Risk Management (BRM)
• HKICL
• HKAB

Other Responsibilities

• Embed Here for good and Group’s brand and values in Clearing Operations team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 3 years of banking experience especially in Operations.
• Sound knowledge of banking operations in particular to clearing operations.
• Capable to handle multi-tasks and meet tight timeline.
• Sound knowledge of project management and vendor management.
• Sound knowledge of banking practice and standard.
• Customer service oriented and strong analytical mind.

Role Specific Technical Competencies

• Financial Services Industry
• Fraud Detection and Prevention
• Internal Audit
• Process Management
• Retail Banking Services
• Process Improvement
• Partnering for Clients
• Operational Risk

JOB SUMMARY

To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. 

RESPONSIBILITIES

Strategy

Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.

Support standardization of operational processes.

Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.

Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.

Business

Well versed in local processes, local regulations and guidelines, as well as segment wise variations 

Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. 

Lead in gathering and refining business requirements from countries/markets, together with PDC teams supporting the functions.

Aware of operational risks, identify operations capabilities matrix for Cash Management 

Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard

Processes

To assist the unit / department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.

Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.

Ensuring continuous improvement in timeliness to the process handled from time to time.

Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required 

People & Talent 

Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.

Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.

Risk Management

Adhere to the Bank’s risk framework and related policies and standards.

Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.

Governance 

In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 

Regulatory & Business Conduct 

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Cash Operations Country Head and Team

Cash Operations PDC Regional Leads and Team

Local Cash Product

Cash Technology Counterparts

Other Responsibilities

Embed Here for good and Group’s brand and values in Cash Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

Banking Operations

Requirement Writing

Manage Change

Risk Management

RESPONSIBILITIES

KEY RESPONSIBILITIES:

• To provide operational support to different stakeholders
• To ensure the team clear deliver the outcome within agreed SLA and in high quality
• To monitor both onshore and offshore team performance through MI reports 
• To handle internal and external customer inquiries/ complaints confidently and reliably 
• To support cross team functions and upskill
• To assist in preparing and consolidating the monthly report to Management
• To ensure the team following internal DOI “Departmental Operation Instruction” and Procedure manual from Product Team to handle day-to-day application procedure
• To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
• To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
• Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
• Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed   

Regulatory & Business Conduct ：

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FCC, Compliance, Legal & FCSO

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Degree holder or equivalent
• Experience in Operation process with good knowledge in end to end process reengineering
• Experience in Banking, Risk, Control, Analytics function is an advantage
• Strong analytical skills and good judgement and ability to work under pressure
• A team-player with good communication and interpersonal skills
• Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team

Role Specific Technical Competencies

• Process Improvement
• Process Management
• Regulatory Environment - Financial Services
• Operational Risk
• Fraud Detection and Prevention
• Retail banking services
• Regulatory Framework and Requirements (SIF)
  

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

JOB SUMMARY

• To collaborate with branch sales staff to provide professional insurance planning services by meeting potential customers                            
• To analyse customers’ personal financial situation and identify their needs in financial services; and recommends life insurance products and investment-linked products to best suit their needs.

RESPONSIBILITIES

• To provide quality after-sales services to maintain the customer relationship and solicits referral business to expand the customer base.

Strategy

• To co-ordinate and support sales events (e.g. seminars)

Business

• To work closely with branch sales staff to optimize the sales results.
• To maximize business opportunities to achieve individual sales target

Processes

• To comply with the guidelines listed in operation manual and IPSP on all sales process 

People & Talent

• To provide training and coaching support to sales staff such that high-quality customer service can be delivered consistently.
• Implement relevant measures including briefing and discussion forum to support sales and marketing programs

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. 

Governance

• To comply with the guidelines listed in operation manual and IPSP on all sales process

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Specify TR+RI licensed
• Education            DSE / HKCEE
• Training               CPD
• Licenses              TR AND RI
• Membership        NA
• Certifications       IIQE 1235, SI 178
• Languages          Cantonese, English, Mandarin

Role Specific Technical Competencies

• Extensive Knowledge on insurance products
• Good presentation and selling skill
• Communicate with client to understand the client needs

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

崗位職責

1. Strategy
-Input to Country/Client Business operating model design of relevant FCC and business processes.

- Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country/Department for necessary FCC controls

- Implement the vision, strategy, direction and leadership for the Country/Department, consistent with the vision and strategy for FCC and in support of the Group’s strategic direction and growth aspirations

2. Business
- Responsible in analysing alerts generated by transaction monitoring system as well as other non-automated cases with financial crime or money laundering concern

- Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are filed with accurate information in a timely manner

- Ensure the suitability and quality of case data maintained on enterprise case management systems

- Propose control improvements, enhancements and simplifications where appropriate

- Participate in ad-hoc activities such as monitoring of SFC unlicensed entities, system enhancement testing etc.

- Provide advice on AML matters when required and maintain sound working relationship with stakeholders and peers

3. Processes
- Keep up to date of appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements

- Work with relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC

4. People & Talent
- Ensure participation on appropriate FCC awareness & training (i.e. SAR and financial crime trends, AML investigation outcomes, lessons learnt) within country

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank

5. Risk Management
- Ensure the suitability and quality of case data maintained on enterprise case management systems

- Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management

- Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks

- Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations

6. Governance
- Support all control checks undertaken by FCC under the Operational Risk Framework (ORF)

- Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees

7. Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

- Works with HKMA (AML/CFT examination), Joint Financial Intelligence Unit (SAR filing) and Local Law Enforcement Agencies (Crime Investigation)

8. Key stakeholders
- Business or Unit heads and managers (for risk management and compliance initiatives)

- Regional and Group FCC colleagues/project teams (system implementation and enhancement)

- Internal/External Audit and Country Operation Risk (for audit and reviews)

- Legal and compliance (for interpretation and consultation on legal and regulatory requirements)

- Regulators and Law Enforcement Agencies (for AML/CTF examinations, SAR filing and crime investigation)

9. Other Responsibilities
- Embed Here for good and Group’s brand and values in HK FCC

- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

崗位要求

1. Our Ideal Candidate
- A recognised university degree or professional qualification in Law / Finance / Accounting / Business or related disciplines

- Minimum 1 year (for Analyst role), 3 years and above (for Associate/Team Lead role) of AML / transaction monitoring experience

- Familiar with local regulatory requirements

- A sound understanding of suitability considerations, and demonstrate them when reviewing alerts or investigating incidents

- Good analytical, reporting writing and methodical skills

- Excellent team player with strong written and oral communications

- Exercise judgment when to escalate or how to investigate a case, as well as the severity of any exception

2. Role Specific Technical Competencies
- Compliance Policies and Standards

- Compliance Advisory

- Compliance Review and FCC Assurance

- Surveillance (including Screening and Monitoring)

- Investigations

- Compliance Risk Assessment

- Regulatory Liaison

- Manage Change

- Manage Projects

發佈時間：2023-09-18

截止時間：Ongoing

工作地點：Hong Kong-Kwun Tong

About Mox

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!

The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.  

Why Mox

Mox helps you grow – your money, your world, your possibilities.  We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. 

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs.   We care about what customers care about, especially in data security and privacy.  Data ethics is core to everyone here at Mox.  

Mox rewards you with an array of banking and lifestyle benefits.  Who says banking can’t be fun? 

Who are we looking for 

Reporting to the Head of Supply Chain Management (SCM), the Lead, Third Party Risk Governance executes the process to onboard 3rd party service providers and establish mechanism to track and monitor their risk profile. Mox Bank is built on world-class technology service providers, this role is an important function to the success of the operations of the Bank.

Responsibilities

• Support the Head in driving the execution and delivery of SCM objectives and strategies
• Be part of SCM which drives discipline and efficiency across the organization as a whole and enables knowledge and capability management
• Support to define, enhance, document and implement Strategic Procurement and Third Party Risk Management (TPRM) standards in terms of policies, processes, SLAs, interface to other processes, key procedures, data and systems used to support the process
• Drive standardized third party risk governance processes that deliver holistic value
• Manage the SCM administration and operations, as well as maintain contract database accuracy and compliance from TPRM perspective
• Ensure TPRM in compliance with the areas of Third Party Risk Management Framework , Outsourcing, Information Security and Third Party Due Diligence etc.
• Monitor and ensure good governance control over all on-going vendor risk assessments
• Develop and manage a third party risk management monitoring and reporting process that tracks third risks
• Work close with various risk stakeholders to define issues and information needs and translate into implementable technical enhancement
• Establish metrics and deliver against them in a robust validated, consistent and repeatable process
• Establish process and controls to ensure data accuracy and integrity
• Develop and maintain third party risk and control monitoring plans, performing monitor activities and analysis of evidence to determine controls are operating effectively

Requirements

• Bachelor’s degree in Supply Chain, Finance, Business Management or related disciplines
• Solid third party risk management experience, of which no less than 5 years in financial institutions or technology business
• A solid understanding of procurement policies, processes, and systems
• Strong communication skills and make influence for different stakeholder dynamics
• Excellent analytical, project management, presentation, and interpersonal skills
• Experience of working with people from different cultures, approaches, and professional backgrounds
• Naturally hands-on, and able to manage multiple stakeholders who may have different work priorities
• Able to work in fast paced work environment
• Perfect command of spoken and written English
• Candidate with less experience will be considered for the position of Third Party Risk Governance Manager

崗位職責

1. The Role Responsibilities

Responsible for leading a team of Director, Associate Director, Senior Managers and Managers of Client Experience for client complaint handling, service recovery and client feedback management

2. Strategy

- Lead the client experience Wealth Management case handling team to resolve the complaints and negative feedback of the CPBB clients.

- Work closely with the Distribution Network, Compliance and Sales Governance Team on the case investigation and root cause identification.

- Manage the customer expectation and reply to the customer timely and properly.

- Promote the ‘service-first’ culture across the business and functions.

- Establish solid KPIs to monitor the progress

- Build a healthy and positive work culture within the team.

- Establish the succession and development plan for the high performing individuals within the team

- Nurture & build a strong local talent pipeline for future bench strength ensuring continuity in country.

崗位要求

1. At least 15 years of work experience, with solid exposure in the retail banking client experience stream

2. Solid skills in handling the high profile complaint cases.

3. Proven experience in being a people leader to lead a sizable team

4. Solid knowledge in the retail banking products and services

5. Demonstrated ability to manage multiple stakeholders and business objectives

6. Positive work attitude and personality

發佈時間：2023-09-20

截止時間：2023-10-20

工作地點：Hong Kong-Kwun Tong