客戶服務主任 (房屋資源管理及營運)

The Job

• Review and vet applications for Rent Assistance Scheme (RAS), Take-Over Tenancy Policy (TOV), Name Addition Policy (ADD Type 3 & 5) and Well-off Tenants Policy (WTP) in compliance with Housing Society policies, manuals, and Central Vetting Team’s (CVT) internal guidelines.
• Co-ordinate with Estate Office Colleagues to ensure timely submission of RAS, TOV, ADD, WTP documents to CVT.
• Reach out applicant to secure outstanding documentation necessary for processing.
• Document Preparation: Prepare all relevant documents required for oath taking procedure.
• Evaluate undercharged rent amounts, ensuring accuracy & compliance.
• Assist in conducting Data Matching exercise for property ownership & prepare comprehensive daily reports.
• Contribute to the preparation of daily and monthly reports, ensuring data integrity & clarity.
• Perform additional tasks and projects assigned by seniors.

The Person

• Level 3 or equivalent or above in 5 subjects in HKDSE, or equivalent (including English and Chinese); Degree / Diploma Holders in relevant disciplines are preferred.
• Previous experience in applications vetting is advantageous; capacity to manage stress and work under pressure is essential.
• Basic knowledge of PC applications including Word Processing & Excel.
• Good communication, problem solving and interpersonal skills.
• Detail-oriented, mature and service-oriented.
• Initiative and logical thinking.
• Team collaboration & effective time management.
• Adaptability to change demands.