ASSISTANT MANAGER (IT TECHNICAL SUPPORT)

崗位職責

1. The successful candidate will manage end-to-end solution delivery projects for digital workplace initiatives covering IT Infrastructure, meeting room technology and wireless technology. He/She will diagnose and resolve technical issues on hardware and software problems in accordance with service level commitment and problem management procedures. Also, he/she will perform upgrades/ new installations, carry out routine procedures on existing PCs and peripherals to maintain IT service standard and enforce IT processes and procedures.

 

2. Other duties include managing IT assets throughout the lifecycle, keeping inventory records up to date, maintaining operational documents and reports in an accurate and orderly manner and handling ad-hoc tasks including event technical coordination and support.

 

任職要求

1. Degree holder of Computer Science or related disciplines.

2. Minimum 5 years of relevant experience.

3. MCP / MCSE holder is preferred.

4. Familiar with ServiceNow ticketing platform is an advantage.

5. Knowledge of networks, Windows10/11, O365 site, Teams call, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, AD administration, Exchange Mail, network printing and iPhone / iPad / MacBook devices is a plus.

6. Good communication and customer service-oriented skills.

7. Self-motivated and able to work under pressure.

8. Good command of written and spoken English and Chinese.

 

發佈日期: 2023年9月28日
部門: 資訊科技部
地點: 九龍灣