Officer (Member Protection and Services) – Customer Services

The Job
 To handle MPF/ORSO enquiries at service counters and collect comments received from the public;
 To process personal account enquiries and handle related enquiries from scheme members or their
representatives;
 To manage the enquiry counter at outreach programmes;
 To assist members of the public to lodge complaint;
 To handle telephone and written enquiries received from members of the public; and
 To provide support for administrative works and ad-hoc projects as assigned by management.
* The incumbent may be required to work on shift (including Saturdays).
The Person
 A recognized degree, or equivalent;
 At least two years of relevant experience in handling walk-in or telephone enquiries and complaints,
compliance, retirement/pension and/or customer service, preferably gained in sizable or public organizations;
 Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing;
 Good command of written and spoken English and Chinese;
 Proficient in Putonghua will be an advantage;
 Good communication, interpersonal, organization and problem solving skills;
 Customer-oriented, flexible and collaborative;
 Agile, a good team player and able to work independently as well as under pressure; and
 Able to deal with the public effectively.