Analyst / Consultant / Senior Consultant - Digital Strategy - Deloitte Digital - Hong Kong

About Customer Strategy & Design

Customer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them. This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can.

The Customer Strategy team focuses on helping clients discover, design, and prototype customer and digital strategies to create and drive change. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience and digital services.

Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda.

Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

Digital Advisory | Help clients understand the power of digital, and how digital can enable customer engagements and experiences, from digital strategy, planning, to delivery.

Work you'll do

Work on projects such as Digital Strategy, customer strategy, and customer experience design and research. 

Have an appetite to learn and work across a variety of projects and build knowledge in digital domain areas

Understand the client’s business, follow sector trends and learn industry best practices, translate client needs into business and technology solutions, providing consultation on the customer digital journey and digital transformation

Diagnose a problem, conduct analysis, and develop solutions for client problems

Articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients

Consider end user experience throughout the development cycle to deliver requirements and enhance adoption

Capture user requirements and translate into business and digitally enabled solutions across a range of industries

Lead discovery workshops, user interviews, and facilitate stakeholder meetings 

Lead the preparation and performance of primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights.

Lead quantitative customer and market data and analytics inquiries

Analyze financial information when evaluation business opportunities and making recommendations

Monitor project status and progress, prepare and present weekly steering reports, assess risks, manage delays.

Take a leading role in training and coaching team members, identifying and supporting on-sell opportunities, and supporting other business development activities

We are looking for someone with

Minimum 2 years of experience in global consulting firm with a focus on Digital, customer strategy and customer experience design

Creative problem solver and structured thinker, and comfortable with a hypothesis driven approach

Strong business acumen, excellent working attitude, self-motivated, and a team player 

Good client management experience, and able to deal with both business users and technical personnel

Ability to analyze a client’s data and need(s) around creating value for customers and their ecosystem, and recognize key points for growth or improvement.

Ability to apply specific and relevant Customer Strategy & Applied Design knowledge to effectively execute against standard plan / approach for client delivery.

Experience with customer experience research and design, marketing research is a plus

Experience with User Experience design (wireframes, functional design) is a plus

Excellent command of spoken and written English and Chinese (Cantonese preferred)