中國銀行（香港）

Responsibilities

Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model

Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products

Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges

Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing

Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth 

Requirements

Degree holder or above

At least 2 years experience in corporate banking or cash management services

Familiar with cash management related products and platforms

Excellent interpersonal and communication skills.

Excellent analytical and numerical skills.

Proficient in Microsoft Office including Excel Macro

Good command of both spoken and written English and Chinese. Mandarin is an advantage

Responsibilities:

• Champion the one-stop personal banking services at branches
• Deliver quality customer services through counter transactions
• Identify existing and prospective customers’ needs of financial services, including both products and services
• Grasp opportunities to cross-sell appropriately
• Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
• Support back-end branch operations

Requirements

• Secondary School graduate or above
• Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
• Strong sense of result orientation
• Strong in delivering quality services to diverse customer types
• Outgoing, proactive and with strong eagerness to learn
• Strong communication skills and attention to details
• Proficiency in English and Cantonese as well as fluency in Putonghua