Operation Officer / Assistant Operation Manager (Group CS)

Responsibilities

Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model

Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products

Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges

Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing

Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth 

Requirements

Degree holder or above

At least 2 years experience in corporate banking or cash management services

Familiar with cash management related products and platforms

Excellent interpersonal and communication skills.

Excellent analytical and numerical skills.

Proficient in Microsoft Office including Excel Macro

Good command of both spoken and written English and Chinese. Mandarin is an advantage