Branch Trainee, Consumer Branch 消費者分行實習生

崗位職責

Our Branch Trainee Program will equip you with the necessary skills and knowledge for a banking career via:-

- An intensive and structured classroom training on technical skills and core consumer banking knowledge
- On-the-job coaching from our associates and management

You will gain:

- Fundamental understanding of banking operations
- On-going learning and development support for professional and personal growth
- Diverse and progressive career path in consumer banking field

Principal Accountabilities:

- Provide personal banking services including counter service to customers in branch
- Promote and cross-sell consumer bank products, e-banking platform and services. Refer customers to Personal Bankers whenever opportunities arise
- Understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with regulatory standard procedures
- Support back-end branch operations and provide other clerical duties as assigned by supervisor

任職要求

- Fresh graduate is welcome; Associate Degree / Higher Diploma will also be considered
- Customer-oriented, self-motivated and detail-minded
- Strong in delivering quality services to diverse customer types
- Prior customer service experience is preferred but not a must
- A proactive team player with good interpersonal skills
- Good computer skills
- Good spoken English, Cantonese and Putonghua

Applications who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.