崗位職責

Reporting directly into Division Director, the Branch Manager will lead, develop and manage a branch to ensure achievement of the business objectives with responsibility for Wealth and Retail
Deliver branch plan including leads/sales prospect management and overall customer experience, and establish HSBC as a provider of world class retail banking and wealth management solutions
Create and maintain an environment where the branch team maximise performance and provide the highest quality service
Optimise cost through effective resource management within the branch
Ensure a consistently high level of service delivery to increase customer satisfaction
Coach managers and the team to achieve business goals and effectively meet customer needs
Foster a customer-centric ethos and use customer insight to continually enhance the customer experience
Manage and guide staff in the sales process model, personal financial review, product knowledge and proper sales techniques of our products to expand customer relationships, meet established performance objectives and contribute to maximised economic profit
Responsible for making recommendations on branch distribution planning and reconfiguration, staffing, resource re-allocation and process streamlining to senior stakeholders
Be the change agent to drive new ways of doing business in branch network
Ensure strict alignment to global standards

任職要求

University level education in business or a related discipline preferred
Experience in branch and sales management
Proven ability in Retail Banking and Wealth Management
Proven and progressive management experience
Strong business acumen and decisive judgement
Strong marketing, sales, management planning, financial, leadership, project management, people management and communication skills
Prominent people development mindset
Display sustained motivation, resilience and positivity
Proven ability to multi-task in a fast-pace work environment and prioritize work assignments
Ability to use numerical data to effectively manage branch performance
Solid industry and sector knowledge
Good knowledge of Wealth and Retail distribution techniques and models
Holder of relevant insurance and investment licenses
Good command of Cantonese and English. Mandarin is advantageou

工作地點

香港-九龍塘

工作方式

辦公室辦公

截止時間

2023-12-31

Branch Manager - Wealth & Personal Banking 分行經理 - 財富與個人銀行業務