Customer Services Manager - CGMO 客戶服務經理

We are now looking for a talented Customer Services Manager to be part of our dynamic team.  The incumbent will be responsible for managing the operations and services provided at the Customer Care Centre and Concierge Desks in Citygate Outlets. The responsibility includes handling difficult and complicated customers’ feedback and complaints independently; managing the daily operation of the CS counters and mall loyalty programme on member services and gift redemption. He/ She needs to arrange roster, coaching subordinates and coordinating with our Marketing & Promotions Team to implement different promotional activities.  He / She will provide high quality customer services to local shoppers and tourist shoppers in the mall.  Other than handling inquiries and complaints at mall customer touchpoints, he / she will also need to conduct regular market intelligence report to facilitate ongoing customer services enhancement. 

• Form 7 or above, certificate holder in Hospitality Management, Property Management or related discipline is preferable
• Minimum 8 years’ relevant experiences in customer services of which at least 3 years in supervisory level
• Good command of written English and Chinese, fluent in spoken English and Chinese, including Cantonese and Putonghua
• Excellent customer service attitudes, communication and interpersonal skills; ability to work with people at all levels & with minimum supervision
• Possess good leadership skills
• Presentable, customer-focused, proactive and pleasant
• Proficient in computer skills
• 5-day work; Willing to work on roster basis

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time.