Head of Expat Distribution Asia Pacific - Wealth & Personal Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. 

We are currently seeking a high calibre professional to join our team as a Head of Expat Distribution Asia Pacific. 

Principal Responsibilities

• Provide customer-focused inspirational leadership across the business at all times to ensure the highest level of customer service is achieved. This leadership role is crucial in supporting both tactical and strategic change across all Islands and in line with our customer promises. 
• Be responsible for leading, coaching, motivating and developing the Wealth and Personal Banking distribution teams to provide for the needs of domestic (islands) customers relating to their banking, lending and investment needs. 
• The role holder will hold supervisory status with a focus on the local regulatory governance and HSBCs Risk Management Framework.
  • This includes:
    • Membership of the HBEU HK Branch Exco
    • Interface with the Regulator (HKMA) as required 
• Deliver upon quantitative and qualitive key performance indicators, in line with the WPB strategies and regulatory requirements, whilst ensuring the HSBC Values and Behaviours expectations provide the foundation on which they are achieved. 
• Demonstrate the ability to be agile and collaborative in approach to our customers and ensure we provide a service that meets their changing needs within their business area and channel of choice.
• Act as a key contact point to engage with colleagues outside of the immediate business area to ensure proactive collaboration across the HSBC Expat businesses and as such will demonstrate strong stakeholder management and communication skills. 
• Establish and maintain an effective and efficient control environment to ensure good operational and financial outcomes, in compliance with HSBC policy and procedures, together with early identification and appropriate resolution or escalation of issues that arise.

• Detailed Wealth and Personal Banking distribution leadership experience.
• Exceptional skills in supporting colleagues achieve our collective goal of making HSBC the best bank for our customers and colleagues through a culture of customer-focused behaviours
• Strong ability to communicate that impacts in a way which motivates the team and gives them clarity of purpose, questions, and complaints.
• Demonstrate experience in leading, managing, and coaching teams of both regulated and non-regulated frontline teams, and creating an environment that supports and inspires people to develop and deliver
• Strong financial, risk and regulatory experience including an understanding of the external operating environment.
• Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues.
• Experience working in relevant market or context, i.e. Knowledge and understanding of relevant risk, compliance, or audit standards.
• A track record of delivery in a growth environment to drive an increased customer base and greater share of wallet
• Role relevant qualifications specific to Hong Kong regulatory framework and requirements for HKMA and SFC registration