Technical Officer, Network Quality and Customer Experience Assurance

Your Role
Responsible for advanced 5G/4G network and site quality assurance with the following main duties:

• Monitor network performance and customer experience; analyze performance changes if any
• Proactive performance monitoring for network change detection, follow up with various network teams when network quality deteriorates until the problem is resolved and KPI is restored
• Ruleset development for performance change detection and alarm generation
• Assist in technical support and trouble-shooting for network and site performance issue
• Validate new Base Station site acceptance and cluster acceptance performance report.

To Succeed in the Role

• High Diploma / Associate Degree / Degree holder in Electronic Engineering, Telecommunication or related disciplines
• Related experience in Telecommunication and Mobile Network Industry is an advantage
• Good programming skills – Python, Shell, SQL etc is an advantage
• Hands-on experience on programming (IOS, Android and Windows base) for tools development and database management is an advantage
• Analytical mind, self-motivated and able to work under tight schedule
• Good command in English, Cantonese and Mandarin
• Fresh graduates are also welcome