Bank Hall Ambassador, Consumer Branch 銀行大廳大使

崗位職責

- Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
- To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Promote and cross-sell general banking products and e-banking platform and services
- Promote and drive the usage of e-Banking and digital channel
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
- Provide good after-sales support and logistics as assigned
- Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
- Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism

任職要求

- 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
- Minimum 1 year relevant sales and customer service experience
- Customer centric servicing mind set and excellent communication skills
- A proactive team player with good interpersonal skills
- Good command of Cantonese, Mandarin and English

Applications who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.