Responsibilities

Support Implementation Manager on customer implementation in global capacity for freight forwarding solution
Map a total operations and system solution with cross-functional teams (Operations, IT, Legal etc)
Translate customer requirements into SOPs that can be effectively executed
Provide business requirements to ITS to facilitate EDI, or eSolution development and, work with operations for UAT
Conduct trainings to operations and external parties on SOPs, as well as guidance on EDI/eSolutions systems for compliance
Engage, manage and track status of deliverables for all resources, including internal and external (customer) resources
Post-implementation support to regulate the operations, system and system processes are robust
Facilitate the KPI measurement and regular business review setup for the account owner can keep the business up and running
Lead global initiatives of process standardization and continuous process improvement for deployment in regions and countries
Drive system standardization initiatives to achieve a smooth system integration in the network

Requirements

Degree holder in Engineering, Logistics, Supply Chain Management or related disciplines
Minium 3 years solid experience in operational, key account management or, project management in freight forwarding industry
With customer, or system project implementation experiences is a plus
With solid knowledge of value-added supply chain solution
Strong analytical skills, structured thinking ability, detail-minded and good interpersonal skills
Capable of communicating and collaborating with stakeholders/working partners of different countries/regions, backgrounds, cultures and roles
Strong business acumen and agile in change management
High degree of accountability, results driven and get things done mindset
Ability to perform under pressure and confidence to be performing strong
Good command of spoken and written English, Mandarin and Cantonese
Proficiency in MS Office
Knowledge to CargoWise, SAP or TRAX systems is a plus

ASSISTANT MANAGER - BUSINESS EXCELLENCE