Officer (Retail Payment Oversight)

Key Responsibilities

Handle complaints and enquiry received by the HKMA on matters relating to the Payment Systems and Stored Value Facilities Ordinance, such as but not limited to stored value facility (SVF) licensees and operators of designated

Implement the operating system development and enhancement of the complaints and enquiries handling through in-house operating system, the HKMA’s website, e-complaint form, etc.

Take part in UAT arising from system development and enhancement, and responsible for preparing annual budget and monitoring system maintenance.  Assist with the procurement and payment related tasks undertaken by senior manager

Support on-going system development and / or enhancement, and IT-related data governance, etc., through core technical platforms such as OutSystems, SharePoint, Tableau, etc.

Collaborate with subject matter experts to ensure the accuracy, relevance, and timeliness of digital content

Update Operating Manual with guidelines of enhanced technical process and operational workflow

Liaise with internal and external parties (such as Information Technology Division / Digitalisation Office / service providers / other divisions), who are involved in the system development and enhancement

Requirements

University degree

At least 2 years of relevant experience

Good working knowledge of web technologies such as e-form, and preparing statistical analysis & reporting

Understanding of information management in a large scale organization

Understanding of usability and accessibility challenges for digital products, including responsive and adaptive design

Understanding of public sector and local government digital transformation practices

Good working knowledge of SharePoint, OutSystems, Tableau, etc.

Good command of both written and spoken English and Chinese, including Putonghua

Conditions of service

Appointment will be made on fixed contract terms

A competitive remuneration package will be offered.  There is flexibility to take account of additional experience and qualifications

Fringe benefits include medical and dental benefits, paid annual leave and contract-end gratuity

截止日期：7 December 2024