崗位職責

1. The Role Responsibilities

The Specialist Delivery (SD) is a team of experts managing HR operations, providing strategic consultative specialists support to various functions in HR. The SD team is responsible towards

- Providing technical and specialized services within HR operations and ensuring alignment with local regulatory requirements in the country and the delivery of Staff Benefits over the Staff lifecycle with the bank; i.e. from Hire to Exit

- Implementing Group, Country HR guidelines & procedures specific to HR operational activities and implementing newly developed HR products and services in Countries.

- Managing HR Vendor Management process in line with third party risk management guideline towards services outsourced to vendors and perform governance over services through monitoring accuracy and timeliness of services provided by vendors to SCB.

2. Business
- Act as a trusted adviser to HR Business Advisors, HR COEs Specialists on HR operational matters in the country.

- Act as a change agent and a Specialist in implementing Local Country HR policy, processes and manage relevant stakeholders.

3.Processes & Governance
- Specialist in Labor ordinance requirements for Hong Kong and has good understanding on Macau Labor Ordinance.

- Specialist in Hong Kong Salaries Tax, Local ORSO & MPF requirements for Hong Kong and has good understanding on Macau Salaries process including Tax withholding procedures.

- Process expert and oversee end to end effectiveness of processes within the scope of Hong Kong HR Service Delivery which includes Payroll, Tax, Benefit Operations & Employee compensation insurance handling

- Expert in problem solving and ability to handle complex staff queries and prepare responses to Labor department / IRDs on queries received.

- Responsible towards delivery of local in country processes, gather ideas, best practice and lessons learned and convert these into useful improvement implementations and share with team members

- Effectively collaborate within HR and effectively work across cross functional teams across the bank representing HR.

- Maintain Business Continuity Plan (BC Plan) to ensure that the critical activities that will be continued in the event of a crisis.

- Continuously monitor any changes impacting the integrity of the BC Plan and update wherever necessary.

- Coordinate BCP & Fire drill exercise for the HR function.

4. Vendor Governance
- Manage Third party vendors and Internal Sourcing through global vendor management framework

- Establish, document and track service level standards with GPS and vendors

- Effectively monitor Vendor performance through agreed SLAs, and highlight areas of concern in relevant service review forums and work towards immediate closure of identified gaps with Short term and long-term solutions

5.Risk Management
- Accountable for HR Operations related risks arising in the country and ensure that KCSAs are performed to the standard that is required within own unit

- Proactive risk management; remain vigilant in identifying and managing forward-looking risks, flagging potential problems to relevant stakholders in advance of issues arising.

- Ensure all geographical specific Operational Risk (OR) and regulatory and internal policy compliance requirements related to SD are met.

- Support statutory and internal audits for HR Service Delivery Areas, as appropriate.

6. Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

7. Key stakeholders
- Country Head of HR, Hong Kong

- Head of HR Specialist Delivery, Hong Kong & Asia

- Lead HR Business partners & Business advisors, Hong Kong

- HR CoE Heads & Specialists, Hong Kong

- HR Operational Risk Manager, Hong Kong

8.Other Responsibilities
- Responsible towards Ad-hoc Country HR / Country Initiatives

- Responsible towards representing HR in nominated local/global forums

- Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

- Perform job duties with diligence, contribute to efforts as an individual or as a team member to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

- Cooperate with any investigations or reviews on regulatory failure such as accountability review

崗位要求

1. Our Ideal Candidate
HR Certification in Local Employment Laws, Mandatory Provident Fund schemes, Local Salaries or Income tax is desirable.
Role Specific Technical Competencies

2. HR Information systems and HR Operations
- Effective Communication

- Process Improvement

- Operational Risk

- Service Request Management Process

- HR: Policies, Standards and Procedures

- Problem Management Process

發佈時間：2023-08-29

截止時間：Ongoing

工作地點：Hong Kong-Kwun Tong