Manager, Enterprise Solutions

WHO ARE WE?

At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents with a global mindset to join us at this incredible juncture, and work with a dynamic and fun team.

HOW YOU WILL CONTRIBUTE AND LEARN?

• Design, develop, implement & support various Client/Server and Web based application systems to facilitate information sharing, business operations & performance monitoring, as well as the digital transformation journey for the Hong Kong Tourism Board.
• Understand and translate internal users’ needs into implementable application system solutions to enable long-term business success.
• Manage and deliver VoIP project, supporting the deploying of SIP phones and integrated with Microsoft Teams Voice.
• Lead new application projects as a project manager by interacting with business users and vendors on user requirement collection, system design, implementation plan, user acceptance, integration tests, training, and documentation.
• Facilitate and report project progress on schedule, scope, cost, issues, risks and resources.
• Assist in product comparison and cost-benefit for proposed solutions to aid management in making implementation decisions.
• Perform proof-of-concept testing on different SaaS applications.
• Assist in preparing the project tender documents and execution of the tender process.
• Responsible for renewing system licences and maintenance support contracts.
• Perform operation support to business users and IT Helpdesk on different applications – SugarCRM, NetSuite, Synology, Digital Asset Library, LMS.

WHO ARE WE LOOKING FOR?

• University degree in Computer Science or relevant disciplines, with preferably at least 6 years of IT project management experience in digital platform development, implementation and support.
• Solid experience in Microsoft Teams Voice implementation, SIP phone deployment and SaaS application integration advantageous.
• Project management certification such as PMP®, ScrumMaster®, PRINCE2, Agile, etc.
• Able to work independently, creatively and analytically demonstrating complex problem-solving skills, with strong organisational skills to manage projects and system support and maintenance, as well as multiple deadlines.
• Passionate about upkeeping with the latest technology and digital transformation trends, and to work in challenging and dynamic environments driven by ad-hoc projects.
• Strong interpersonal and stakeholder management skills, culturally sensitive; able to work as a team effectively, and influence others, internally and externally, for positive results.
• Excellent communication and presentation skills, both verbal and written, for effective communication with all levels of staff and external stakeholders.