Learning and Development Manager

About Four Seasons Hotels and Resorts: 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

About Four Seasons Hotel Hong Kong: 
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world. 

What you will do: 

• Manage and facilitate mandatory corporate programs and provide onboarding orientation for new hires 

• Support the Director of People and Culture in talent management and development programs through succession planning, learning needs analysis and developing customized programs and initiatives to achieve business needs 

• Lead the Departmental Designated Trainers platform to enhance the learning culture of the hotel, keeping abreast of industry trends and training best practices 

• Take responsibility for Interns' arrangements including interviewing, onboarding procedures and reviewing performance 

• Assist in developing and implementing policies and procedures, ensuring compliance with corporate guidelines and local regulations 

• Provide coaching to managers and employees in performance-related matters, develop and implement remedial plans  

• Initiate, organize, and engage actively in employee engagement activities 

• Assist in ad hoc projects as assigned 

What you bring: 

• Native proficiency in English and Chinese language 

• College Degree with 3 years relevant experience in a managerial capacity 

• Solid and clear communication skills to effectively engage with a diverse range of internal and external customers 

• Strong business acumen in strategic planning and process management, analytical, and is computer and systems savvy 

• Passionate, creative and sensitive to different cultures and trends 

• Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills 

• Candidate with less experience will be considered as Learning and Development Assistant Manager 

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort 

• Birthday Leave 

• Complimentary Employee Meals 

• Public Holidays 

Schedule & hours: 

• 5-Days work 

• This is a full-time position