VIP Relationship Manager - Pacific Place

We are now looking for a talented VIP Relationship Manager to be part of our dynamic team. Reporting to the Marketing & Promotions Manager, the incumbent is to play a key role in engaging and maintaining the Pacific Place shopping mall’s most important VIP member base of our loyalty program – “above”, and partner with retail tenants to assist in implementing CRM initiatives and elevating customer experience.

• Prospecting, building & maintaining good relationships with both our “above” members and retail tenants
• keeping pace with latest fashion trend and retail market updates
• Stimulating members’ spending and achieving Loyalty KPIs
• Promoting new merchandises, event and experiences available to members
• Coordinating promotional events/CRM initiatives
• Identifying partnership opportunities for enhancing our loyalty program
• Preparing reports on members’ behavioral and spending patterns for engaging with members and promoting brands, etc.

• Degree Holder in Hospitality Management or related disciplines
• Minimum 6 years’ experience in hospitality, CRM or customer services
• Excellent interpersonal and communications skills, both verbal and written
• A self-driven go-getter who is result oriented and powers through tough situations 
• A natural at building relationships and trained in dealing with luxury clients
• Excellent communicator who can clearly and effectively communicate to diverse groups of audiences 
• An up-to-date client book of high net-worth individuals is a plus
• Good command of spoken English and Chinese (both Cantonese and Putonghua)
• Hands-on computer skills in MS Word, Excel and PowerPoint
• Willing to work in non-office working hours occasionally