The Role Responsibilities

Job Role

Ensure a high quality and cost-efficient service is delivered to both internal and external stakeholders.
Review and identify opportunities on transformation include but not limit to process streamlining and re-engineering, maximize productivity and resources utilization.
Provide full operational support to various business initiatives as driven by different stakeholders.
Assist in coordinating, facilitating, and promoting Code of Conduct and risk mitigation.

Strategy

Business

Have a deep knowledge of our clients and understand their data in order to deliver superior client experiences.
Support any Business initiative to deliver the strategy.
Deliver more transformational impact from budget investment spend.

Processes

Adhere to all policies, guidelines, and procedures as laid down under Global Process Standard and Group Operational Risk Framework.
Follow the process according to the Departmental Operation Instruction (DOI).
Responsible for executing, supervising, and approving all required processes and provide support to financial processing via eBranch and Straight-to-Bank (S2B) within the Delegation of Authority.
Ensure a high-quality customer service standard is maintained through improved operational and quality control process.
To perform 1st level signature verification on inward clearing cheques with any amount.
To perform technical verification on inward clearing cheques with any amount.

People and Talent

Lead through example and build the appropriate culture and values.
Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
Provide feedback to peers and managers in line with their performance against those responsibilities and objectives.

Risk Management

Comply with all applicable anti-money laundering (AML) and Sanction procedures and report any suspicious activity to Financial Crime Compliance (FCC).
Adhere to the agreed Control Sampling Test (CST) plan and provide support to Business Risk Management team (BRM) to conduct regular review and follow up action if necessary.
Work with BRM to review and update risk control and monitoring plan. Report any risk issue and potential loss.

Governance

Responsible for assessing the effectiveness of the end to end clearing arrangements to fulfil regulatory requirement.
Awareness and understanding of the regulatory framework and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Clearing Operations Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Other Responsibilities

Embed Here for good and Group’s brand and values in Clearing Operations team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

Role Specific Technical Competencies

Clearing Operations Assistant