恒生銀行

崗位職責

1. Ensure compliance with the operational risk and control management framework according to HSBC Group guidance.

2. Maintain finance internal control standards, including monitoring of assurance review findings, internal and external audit issues together with any issues raised by external regulators.

3. Support the execution of Risk and Control Assessments of in-scope Non-Financial Risk (NFR). Ensure that appropriate operational risk and control identification and assessment is undertaken for Finance and on a timely basis.

4. Monitor and review issues, actions and events impacting the Finance including providing guidance and advice on remediation to control, issues and incident owners to embed the NFR management framework in Finance.

5. Deliver Risk and Controls MI reporting to various governance forum and continue to improve the end-to-end reporting processes ensuring accuracy, efficiency and time-to-market.

6. Organize the Finance Internal Control Committee meeting, including coordination of thematic papers, circulation of meeting agenda and materials, and working closely with various stakeholders and the HSBC Finance Control Office.

7. Coordinate Account Reconciliation and Control Certificate (ARCC) exceptions, perform review and challenge and prepare the HASE ARCC.

8. Support risk owners in performing the NFR assessment for transformation projects and involve in major change initiatives impacting HASE to provide SME advice on Operational Risk and Control related matters.

9. Act as a conduit for responding to control issues raised within Finance.

崗位要求

1. University degree in Finance, Accounting or related discipline with a recognized professional qualification in accountancy.

2. Good knowledge and practical experience in accounting risks and controls.

3. Excellent presentation, communication (in written and oral English and Chinese) and interpersonal skills.

4. Strong analytical and project management skills.

5. Ability to prioritise and work independently under pressure within a team environment.

6. Proven problem solving skills with ability to consider alternative solutions.

7. Sound commitment to continuous improvement, self-motivated, confident, and capable of working autonomously as well as part of a team.

截止時間：2023-09-30

Retail Distribution – Branch Network

Hang Seng's Retail Distribution focuses on personal wealth management and financial services.  Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking high caliber professionals to join our branch network as Branch Manager District Branch.

Principal responsibilities

• Responsible for leading, developing and managing District Branch to ensure achievement of the business objectives
• Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
• Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
• Accountable for minimizing risk and maximising operational efficiency
• Achieve results by working with the whole branch team, local market and wider community
• Play an active role as part of wider area/regional leadership team
• Deliver the branch plan including leads/sales prospect management and overall customer experience

Requirements

• University graduate is preferred
• Over 10 years of banking experience, with solid leadership and people management experience
• Good communication, interpersonal and problem solving skills
• Strong drive to succeed, with ability to work under pressure
• Proficiency in both English and Chinese
• Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Able to inspire others to achieve their goals/ambitions in a variety of situations

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Corporate Communications

Hang Seng’s Corporate Communications Department formulates and executes compelling communications programmes that promote the Bank’s corporate image, products and services. It monitors public opinions about the Bank and ensures important messages are conveyed in a timely and effective manner. The Department also helps safeguard Hang Seng’s brand and position as the leading domestic bank in Hong Kong by advising on reputational matters and strengthening relationships with its stakeholders.

We are currently seeking a high caliber professional to join our Corporate Communications Department as External Communications Manager.

As a key member of the team, the External Communications Manager is expected to implement independently our External Communications plan which supports the Bank’s overall objectives – from business growth, employer value propositions (EVP), to the deployment of key strategies. The person will be the key External Communications touch point for business units and functions, supporting them to promote the Bank’s brand and value, products and services. The role holder is also expected to build thought-leadership for the Bank’s spokespersons and establish amicable relationship with various external stakeholders, including media, event organizers, PR agencies and business associations. 

The role holder will also support the development of the Bank’s core messages and maintain its corporate narrative. The person should work as an advisor/ gatekeeper to ensure the Bank’s messaging is consistent across the board. 

Principal responsibilities

Brand/ Corporate Narrative

• Work as a brand steward for the Bank’s, with a focus on narrative and messaging
• Drive key message development for various business units and functions of the Bank and ensure they got pushed through different internal and external channels
• Support content development of all corporate materials by advising on key messages and angle
• Coordinate with other internal stakeholders to develop and maintain corporate materials and literature
• Work as content steward to ensure all business units and functions are aligned on the Bank’s strategic narrative

Media and External Communications

• Lead the promotion of the Bank’s value and strategy, as well as products and services via various external communications channels
• Maintain and develop excellent relationships with media at all levels in Hong Kong and Mainland China, in particular the Greater Bay Area
• Optimize PR opportunities and generate positive coverage via event, press release, proactive media pitching, interviews, contributed articles, columns/ commentaries
• Build thought-leadership for the Bank’s senior executives
• Be a gatekeeper of all external communications exercise
• Manage reputational risk

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field
• A self-motivated individual with at least 7 years of relevant experience in media, public relations or content development
• Experience in building strong relationship with local, regional and Chinese media
• Excellent written and verbal communications skills in Chinese and English
• Experience in working closely with senior stakeholders, and be able to take on an advisory role in communications
• Strong news sense and good understanding on the economic/ consumer trends in Hong Kong and China
• Banking experience will be a plus

Job description

A Career with Hang Seng Bank 

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  

Personal Banking Products – Deposits, Transactional Banking & FX 

We are currently seeking a high caliber professional to join our department as Senior Deposits, Transactional Banking & FX Manager (Portfolio Management) 

Principal responsibilities

• Contribute to our retail transactional banking strategy, optimise retail banking balance sheet and transfer pricing matters for sustainable growth
• Champion and manage pricing and portfolio initiatives, develop customer intelligence and insights and formulate insight-based actions
• Influence and collaborate various stakeholders to implement activities to enhance both internal and external customers experience on retail deposits business
• Keep abreast of latest market environment, regularly benchmark with market players to ensure our deposits services competitiveness and actively explore new business opportunities
• Prepare relevant strategy papers and business proposals for presentation to senior management
• Monitor and manage products costs and control, ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation

Requirements

• University Degree in Finance or other relevant disciplines/qualifications
• Minimum of 10 years of relevant experience in managing retail banking products, preferably in managing a sizeable retail banking portfolio
• Strong pricing, P&L, balance sheet management, transfer pricing and financial forecast skills and knowledge
• Good understanding of deposits products management and retail digital payment
• Results oriented with proven track record of driving business growth, change leader with excellent influencing skills
• Numerate individual, change leader with excellent interpersonal skills
• Able to navigate conflicting priorities, great team player
• Proficiency in both English and Chinese

崗位職責

1. 擔任指定客戶羣的貿易客戶官，以增進客戶關係爲目標，積極與業務部門的客戶關係經理一起參與營銷活動，以獲得更多的貿易業務，實現指定的目標；

2. 確保爲客戶提供優質的服務和優質的貿易解決方案；

3. 向現有和潛在客戶推廣和獲取各種貿易產品/服務、活動和指定銀行服務的業務

崗位要求

1. 工商管理、金融或相關學科大學學歷；

2. 3年銀行工作經驗，有貿易融資知識者優先；

3. 較強的銷售和客戶服務導向，具有自我激勵和抗壓能力；

4. 能夠有效溝通、擁抱變化、克服挑戰；

5. 具有理解、分析和解釋商業信息的能力；

6. 精通中英文，普通話流利者優先；

7. 高水平的以客戶爲中心的思維，致力於爲客戶提供卓越的優質服務

截止時間：2023-10-12

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.  

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Assistant Customer Onboarding Manager.

Principal responsibilities

• Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening 
• Understand customer context, oversee goals, and provide product information to best serve
• Improve product penetration and customer retention and helping foster positive customer relationships
• Oversee the end-to-end CDD and onboarding process and ensure the execution excellence.
• Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness.
• Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications.

Requirements

• University degree in Business Administration or related disciplines
• Minimum of 2 years of work experience in providing high standard of customer service preferred
• Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
• Experience in handling CDD review for corporate customers preferred
• Good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

崗位職責

1. Support and administer the corporate governance policy, including maintenance of policy templates and guidance documentation and serving as the primary contact for advice on policies.

2. Manage the interpretation and execution of corporate governance related legislation and regulations of the Bank and the subsidiaries.

3. Manage the subsidiaries board and committee meeting processes, working with the management to set agenda, delivery of board and committee papers and ensuring timely publication of high-quality materials.

4. Organize and manage the board and board committee meetings of the Bank’s subsidiaries, partnering with the contributory departments and functions in facilitating the board / committees to reach well-informed decisions.

5. Review, advise on and comply with regulations/laws/Listing Rules insofar as the same relate to corporate governance and devise action plans for compliance.

6. Contribute to the development and implementation of strategic and operational objectives of the HSBC Global and Regional Corporate Governance & Secretariat function.

7. Keep abreast of the changes in regulations/laws/Listing Rules insofar as the same relate to company secretarial and corporate governance and devise action plans for compliance.

崗位要求

1. University degree in Business Management, Company Secretaries or the relevant subjects.

2. Associate member of The Hong Kong Institute of Chartered Secretaries.

3. 8 to 10 years of post-qualification experience in company secretarial field.

4. Previous working experience from a bank is an advantage but not mandatory.

5. Strong inter-personal communication and analytical skills with fluency in both English and Chinese.

6. High level of ownership and servicing mindset with dedication to delivering exceptional service quality and strong capability to think out of the box.

7. Good knowledge of computer applications, including MS Excel and Word.

截止時間：2023-09-16

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Hang Seng Investment Management Limited

Established in 1993, Hang Seng Investment Management Limited (“Hang Seng Investment”) is a wholly owned  subsidiary  of  Hang  Seng  Bank  Limited,  and  is  Hong  Kong  No.  1  exchange-traded  fund  (“ETF”) manager  in  terms  of  assets  under  management.  As  a  Hong  Kong  based  asset  management  company specializing in managing funds related to mainland China and Hong Kong markets, Hang Seng Investment is  committed  to  providing  investors  with  comprehensive  investment  management  services  through investment managers with extensive experience in managing funds (including a series of ETFs and retail funds)  and  investment  portfolios  for  institutional  and  private  clients.  As  a  leading  home-grown  asset manager in Hong Kong, Hang Seng Investment has 30 years of asset management experience.

We are seeking a high caliber to join us as Head of ETF and Cross Border Sales.

Principal responsibilities

• Maximize exposure of Hang Seng Investment (HSVM) ETF products, maintain client relationships and increase market shares in ETF market
• Conduct presentations to position HSVM and showcase strengths of HSVM ETFs
• Capture cross border opportunities riding on various regulatory relaxations including ETF Connect, Wealth Management Connect, etc.
• Assist Head of ETF Sales to formulate Sales and Marketing strategy and achieve assigned sales targets
• Work closely with Institutional and Wholesale Business Managers to develop client relationship
• Keep  abreast  of  competitor  activity,  market  development  and  respond  proactively  to  any  market changes
• Initiate product and marketing ideas corresponding to the changes
• Follow any compliance requirements

Requirements

Qualifications

• University  degree  in  Business  Management,  Banking,  Finance  or  a  related  discipline  or  other relevant qualifications
• At least 10 years’ relevant experience in asset management industry or fund sales related roles (ETF sales experience is an advantage)
• Strong understanding of ETF and investment market dynamics
• Good relationship with ETF investors and excellent presentation skills
• Able to work under pressure with tight deadline and good business sense
• Fluent in English, Mandarin and Cantonese (written and spoken)

崗位職責

1. Origination and structuring of Syndicated/Structured Finance transactions as senior product specialist.

2. Exercise full relationship management strategy with assigned RM departments.

3. Jointly develop pricing strategies with Distribution team / jointly conduct underwriting / market risk assessment with Distribution team.

4. Keep track of trends and developments of syndicated loan, DCM and ECM markets, and align own business strategy.

5. Support in underwriting / market risk assessment & monitoring of primary syndicated / structured finance transactions, local and cross-border transaction, including preparing STL votums and/or providing STL advice conducting underwriting / market risk assessment.

6. Building up bank relationship within the syndicated loan and capital markets.

7. Regular networking for market intelligence and ongoing update/ monitoring on bank/ investor distribution list.

崗位要求

1. University degree in Business Administration, Finance or related disciplines with passion in driving sustainable finance development.

2. Minimum 5 years of relevant experiences in lending or relationship management or sustainable finance area.

3. Proven track record in loans syndication field with high level market contacts, and familiar with the Greater China market landscape.

4. Ability to deliver strategic initiatives to stay ahead of the competition.

5. Ability to work with multi-stakeholders, influence and operate effectively in a highly matrix environment.

6. Excellent written and spoken communication skills in English, Cantonese and Putonghua.

7. Good interpersonal skills and a team player.

8. High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.

截止日期：2023-10-11

Job description

A Career with Hang Seng Bank 

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  

Deposits, Transactional Banking & FX

We are currently seeking a high caliber professional to join our department as Head of FX Products & Portfolio Management.

Principal responsibilities

• Develop and lead the Cash FX business growth strategies and initiatives, deliver sustainable growth in turnover and expand active Cash FX customer base
• Drive customer journeys design to enhance market leading customer experience on FX across different distribution channels
• Contribute to the development of analytic insight, proactively identify incremental new business potential by managing pricing, product and services packaging
• Keep abreast of latest market environment, regularly benchmark with market players to ensure our FX products and pricing are competitive and actively explore new business opportunities
• Prepare relevant strategy papers, business proposals and reports for presentation to senior management
• Empower and drive the team development, mobility and capability to sustain a high performing workforce
• Monitor and manage products costs and control, ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation

Requirements

• Results oriented with proven track record of driving business growth, with strong growth mindset and passion to champion change and promote innovation
• Strong customer centricity focuses to deliver exceptional quality services and experience for customers
• Numerate individual, highly effective communicator, with excellent interpersonal skills
• Able to navigate conflicting priorities
• Minimum of 10 years' relevant experience in FX/investment product development or retail payment
• Proficiency in both English and Chinese

崗位職責

1. Work closely with Hang Seng Global Business / Global Functions Cloud Champions, DevOps teams, Cyber Security, Architecture, IT Risk, etc. to drive for successful project execution on Google platform in a time to market, secure-by-design and compliant with mandatory policy and security standards manner.

2. Align with developers the best practices, processes and essential standards.

3. Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community.

4. Provide initial feedback and review on system design.

5. Maintain pipeline for all Hang Seng Google workloads.

6. Communicate with HSBC Asia Pacific Global Cloud Services team and Google Cloud Community on any issues identified, knowledge sharing, etc.

7. Keep up to speed and promote the latest trainings and certifications, and designs and maintains customized programs.

8. Drive Google Cloud adoption roadmap for Hang Seng.

9. Consolidate, develop and promote the reuse of common patterns for Google in Hang Seng.

10. Provide Management reporting to ensure data driven discussions for continuous improvement.

(Candidates with less experience will be considered for junior role.)

崗位要求

1. Minimum 10-15 years of working experience in development and support of banking applications.

2. A bachelor degree or above in Computer Science, or Information Technology related discipline.

3. Industry recognized Cloud Certifications.

4. Solid experience of building a range of Services in Google.

5. Good understanding of DevOps principles, Infrastructure as Code concepts and techniques, CI and CD pipeline implementation on multiple technology stacks.

6. Knowledge on Security and Compliance such IAM and Cloud compliance, auditing and monitoring tools.

7. Ability to deliver solutions effectively which align to approved design patterns and security standards.

8. Demonstrable risk management knowledge.

9. Good leadership and teamwork skills. Ability to build strong relationships and work collaboratively in an agile environment with global teams, cross functional teams, and DevOps teams to provide Google specific capability skills required to deliver the service.

10. Have excellent written, verbal, and presentation skills. Ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

11. Good track record in working on the delivery of complex projects preferably under DevOps and Agile model in matrix structured organization.

12. Keen problem solving skills with Analytical and Creativity. Ability to quickly acquire new skills, explore and implement new and emerging technologies.

13. Good command of written and spoken English & Cantonese; Mandarin is a plus.

14. Able to work at flexible hour to work with colleagues in various time zones.

15. Experience to operate in highly regulated industry such as Financial Service.

16. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

截止時間：2023-9-30

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Corporate Communications

Hang Seng’s Corporate Communications Department formulates and executes compelling communications programmes that promote the Bank’s corporate image, products and services. It monitors public opinions about the Bank and ensures important messages are conveyed in a timely and effective manner. The Department also helps safeguard Hang Seng’s brand and position as the leading domestic bank in Hong Kong by advising on reputational matters and strengthening relationships with its stakeholders.

We are currently seeking a high caliber professional to join our Corporate Communications Department as External Communications Officer.

The External Communications Officer is expected to support the execution of strategic External Communications plan for the Bank. The role holder will also support the daily operations of the team, while ensuring all internal infrastructure is in place for effective communications. 

Principal responsibilities

Operational Management and Corporate Content

• Manage the information depository and distribution list for Corporate Communications
• Update, keep track and maintain corporate materials and literature
• Support the team on cost and budget control

Media and External Communications

• Research on external opportunities to build brand and awareness of the Bank
• Support the team in campaign execution, including logistic arrangement of media and corporate events
• Support the management of media and vendor relationships
• Lead media and social monitoring and generate daily report with the support of other team members
• Manage and update media lists. Build media database and keep track on our media relations
• Manage media coverage report and keep track on spokesperson’s relevant activities
• Support on reputational risk management

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field
• A self-motivated individual and keen learner with strong interests in media, public relations or content development
• Excellent written and verbal communications skills in Chinese and English
• Agency background is a plus