八達通控股有限公司

Job Requirements:

• Plan and execute year-round sales and marketing programs to ensure HK residents and inbound tourists have the right Octopus products and services to meet their spending needs and enjoy a seamless payment experience
• Manage the customer journey for getting an Octopus, physical or mobile, to ensure it is user-friendly while cost effective and efficient for the company
• Manage agencies and suppliers from design and production stage to market rollout for physical Octopus 
• Lead new initiatives to defend the inbound tourist market

Job Responsibilies:

• Degree holder in Marketing, Business Administration or equivalent
• At least 10 years’ relevant working experience in product and retail marketing 
• Experience in key account management from gift/premium supplier or licensing/advertising agency is preferred 
• Strong business acumen and commercial sense with good implementation skills
• Good project management and presentation skills
• Solid experience in digital marketing and social media
• Proficiency in spoken and written English and Chinese including Putonghua 
• Good interpersonal, communication and problem solving skills 
• Willing to work under pressure and able to manage multiple tasks 

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

Job Responsibilities:

• Perform requirement analysis, process and system design, development, implementation, testing, launch and post-launch IT operations of clearing and settlement and respective central back office solutions
• Transform clients’ business needs into high quality business and/or system processes and specifications
• Prepare quality technical specifications including models, functional specifications, requirement specifications, User Interface (UI)/ report specifications, architecture documents, end-to-end use cases or data specification, etc.
• Liaise with relevant parties on user requirements, UAT testing, implementation and deployment

Requirements:

• Degree holder in Computer Science, Information Systems or IT related discipline
• Minimum 5 years of experience in Java web application development
• Solid development experience in Spring, Springboot, REST WS, JPA
• Hands-on experience in working with the following SQL Server, Oracle, Postgresql, MySQL, Kafka, Kubernetes, PowerBI
• Capable of working independently and providing suggestions on system design
• Proficient in written and spoken English and Chinese with strong communication skills

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

Job Responsibilities:

• Lead the Card Production Center and Card Refund Team to provide high quality standard of card production and card holder refund requests according to the defined service standards.
• Monitor daily operations of card production including card initialisation, personalisation, recycling, inventory management, Automatic Add-value Service (AAVS), and quality control of various types of Octopus cards
• Review compliance, control procedure manuals and provide appropriate action plans to address issues and strengthen controls on Octopus card processing and refund operations
• Assist the preparation and collation of data for routine management information, ad hoc reports and projects
• Review and streamline existing operating process and policies to enhance efficiency, productivity and control
• Liaise with internal departments and external parties including card suppliers, service providers, regulatory bodies and law enforcement teams
• Work closely with internal stakeholders and business partners to continuously improve and enhance the process for better efficiency and higher customer satisfaction
• Lead a team to implement projects for new product, operation efficiency and cost control, and ensure adherence to project schedules and quality deliverables by performing user acceptance tests and verification tests
• Compile weekly and monthly reports for management review
• Review daily control reports to ensure that all exception cases are handled promptly
• Manage, lead and provide on the job training to team members to upskill the knowledge according to the job needs and succession planning

Requirements:

• Bachelor degree in business management or related disciplines 
• At least 8 years’ operation experience with 3 years working at managerial level; preferably experience in embossing and production of credit card or other payment card business
• Good knowledge of HKMA supervisory policies and practices, and AML
• Experience in managing project implementation and knowledge of system development cycle for setting out user requirements and execution of user acceptance tests is preferred
• Strong leadership and interpersonal skills to lead the team to achieve KPI; able to work under pressure
• Proficient in Microsoft Office applications, and spoken and written English and Chinese including Putonghua
• Good numerical sense, logical and analytical skills
• Candidates with less experience will be considered as Assistant Manager

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

Temporary Operations Assistant, Operations Services (12-month assignment period) 

Job Responsibilities:

• Performing data input and verification
• Processing various types of customer requests relating to Octopus services
• Preparing reports for daily reconciliation
• Providing general clerical and administrative support
• Carrying out works according to predefined operating procedures and service standards
• Working at locations other than office premises in headquarter for project support when required 

Requirements:

• HKCEE/HKDSE with 5 subjects passed (Grade E/Level 2) including English, Chinese and Mathematics
•  Minimum 1 year clerical working experience
•  Familiar with Microsoft Word and Excel
•  Accurate and fast English and Chinese typing speed not less than 35 wpm
•  Good interpersonal skills and customer service awareness
•  Good command of spoken and written English and Chinese
•  Experience of working at financial institutions would be an advantage

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex,national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

Job Responsibilities: 

Personalised Octopus Application:

• Handle Personalised Octopus application process including data input, data verification and photo scanning for production of Personalised Octopus
• Prepare Personalised Octopus application data preparation and work with outsourcing service providers
• Handle internal enquiries on card orders
• Check the quality of the written data in chip and printed data on the card face of Personalised Octopus.

Malfunction and Sold Products Operations

• Handle card refund for malfunctioned Octopus and issue replacement Octopus according to customer’s request
• Handle card refund or replacement of corporate staff Octopus
• Handle mailing consolidation and returned mails
• Provide warehouse operation support and card stock housekeeping 

Card Refund and Lost Card Operations

• Perform investigation of Octopus refund and replacement request and perform related data entry according to customer’s request and Octopus card refund and replacement procedures
• Prepare reports for daily reconciliation and various MIS reports
• Handle customer enquiries tactfully and timely

General Duties

• Observe the service level standard to ensure customer requests are completed accordingly and escalate to supervisor if there is any irregularity
• Provide general clerical and administrative support to the team and support tasks as assigned by supervisor
• Support to conduct UAT for system change or enhancement as assigned by supervisor

Risk and Compliance related duties

• Ensure the processes and tasks performed are adhered to the internal control requirements and compliance requirements
• Attend risk and regulatory related trainings to ensure understanding of the control requirements and escalate if there is any risk event is identified
• Attend internal training provided by manager or supervisor for new procedures and system changes to ensure understanding and familiar to the new procedures 
• Support to achieve satisfactory results on HKMA examinations, external & internal audits and ensure no overdue outstanding comments and all responses will be implemented as per target completion date

Requirements:

• HKCEE or DSE graduate or equivalent  
• 1 year of clerical working experience, preferably in financial institution; fresh graduate will also consider
• English and Chinese Typing speed at 35 w.p.m.
• Good command of spoken and written English and Chinese. 
• Good numerical sense, logical and analytical skills 
• Good team player with strong sense of customer service awareness and interpersonal skills
• Able to work under pressure

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.